Question 1

Is there a free trial?

Accepted Answer

Yes. Every new account starts with a 5-day free trial with full access to all features. Your card is registered at the start, but the first charge happens only when the trial ends — and you are notified before it.

Question 2

What does CRM FLOW actually cost?

Accepted Answer

It depends on the trade: from €9.99 to €49.99 per month per business — the exact price of each edition is in the table at the top of this page. With annual prepayment you pay for 10 months and use the application for 12, i.e. 2 months free, whichever edition you are on.

Question 3

Is the price the same for all fifteen trades?

Accepted Answer

No. Each edition carries its own subscription, because each trade has different needs and different tools inside the application — a dental practice works with an odontogram, medical history and multi-chair scheduling, a developer working alone with far less. The core (scheduling, client records, invoicing, security) is the same in all of them.

Question 4

Do you charge per user or per client?

Accepted Answer

No. The subscription is flat and does not grow with the number of clients, appointments or jobs you record. For businesses with multiple locations we prepare a separate plan.

Question 5

Do prices include VAT?

Accepted Answer

The prices shown exclude VAT. VAT is calculated at checkout based on the country and billing details you provide. If you have a VAT number registered in VIES, you can enter it at checkout.

Question 6

How do I pay?

Accepted Answer

By debit or credit card, via Polar — the payment platform that acts as Merchant of Record and issues the invoices. Card details never pass through CRM FLOW’s servers.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, with no commitment. Cancellation is one click from subscription management, and access continues until the end of the period you have already paid for.

Question 8

What happens to my data if I stop?

Accepted Answer

Your business data remains yours. Before expiry you can request an export of your clients and their history, and the account is reactivated whenever you return.

Question 9

Are SMS reminders billed separately?

Accepted Answer

Yes. Every SMS has a real cost from the telecom provider, so it is offered in prepaid bundles instead of inflating everyone’s monthly price. In-app reminders are free.

Question 10

Is the myDATA connection included in the subscription?

Accepted Answer

The feature itself is included: CRM FLOW issues ΑΠΥ and ΤΠΥ documents under the business’s own tax number at no extra charge from us. Transmission to myDATA goes through the e-invoicing provider Wrapp, which carries its own subscription — separate from the CRM FLOW subscription. The Wrapp account is created from inside the app, and if its subscription lapses CRM FLOW warns you, because issuing can be rejected.

One price per trade, no surprises.

What is billed separately — and why.

SMS reminder bundles

Data migration from a previous program

Multiple locations & large teams

What each trade gets.

Questions about billing and the subscription.

Try it in your own work.